Customer Service Apprenticeship
Here at the University of Lincoln we are committed to providing an exceptional level of customer service throughout our professional service departments and for all of our external customers and our colleagues across our schools and departments.
Levels available: 2 and 3
Duration: from 12-24 Months
Provider: National Centre for Food Manufacturing (University of Lincoln)
With the National Centre for Food Manufacturing, a school within the College of Science, we are pleased to offer both the Level 2 and Level 3 Advanced Apprenticeships in Customer Service.
Providing effective customer service, is a pre-requisite across all roles within private and public sector organisations. The purpose of being a customer service specialist is to be professional with all internal and external stakeholders.
Being an advocate of positive customer service, requires skills to allow you to deal with complex requests, technical requests, complaints and day-to-day queries and organisational enquiries. This is the point where you become the key contact for those externally, to establish the links with the right work colleagues, to provide the service and or goods expected, whilst managing the level of expectation. Sometimes this role requires you to escalate the query to resolve complex customer issues or complaints, professionally and expertly, with your wider team.
As an expert in your organisation’s products and or services, you share knowledge and feedback with your team and colleagues, gather and analyse data and customer trends and information, which influences innovation, change and improvements. Utilising a range of organisational management information systems and IT services, carrying out your role with awareness of technology within your environment, from front desk, retail, webchat to laboratory services and business support, this programme will develop knowledge, skills and behaviours to develop expertise in this field of work.
The programme will include a range of core skills and competencies:
- Business Knowledge and Understanding
- Customer Journey Knowledge
- Customer Insights – Knowing and working with your customers and their needs
- Business focussed service delivery
- Providing Positive Customer Experience
- Service Improvement and Performance
On successful completion, individuals will obtain a professional qualification to support their career progression.